Case study

Telco CoE MultiC. feedback intelligence

Telecommunications

Portugal

Case study summary

AdvanceWorks uses GenAI to turn dispersed customer feedback into actionable insights. By collecting data from platforms like CRM and "Portal da Queixa", analyzing it with AI, and automating insight delivery, companies gain a 360º real-time view, identify trends early, and drive service improvements with data-backed decisions.

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TransparencyWins ecosystem context

This case study was contributed by AdvanceWorks, a software engineering partner represented in the TransparencyWins ecosystem. Case studies make delivered project experience, project context and reported outcomes visible to tech buyers. Review this contribution together with available client testimonials, partner insights, certifications and other company signals when evaluating relevance for a sourcing need.