Case study

Platform Evaluation and a Phased Migration to Zoom Contact Center

Business Services

United States

Case study summary

Condado helped B-Stock move from a legacy contact center platform to Zoom Contact Center, modernizing voice, chat, and email routing while integrating Salesforce context into the agent experience. The engagement also established a phased path to AI automation, supported by structured migration planning, hypercare, and ongoing managed services.

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TransparencyWins ecosystem context

This case study was contributed by Condado, a software engineering partner represented in the TransparencyWins ecosystem. Case studies make delivered project experience, project context and reported outcomes visible to tech buyers. Review this contribution together with available client testimonials, partner insights, certifications and other company signals when evaluating relevance for a sourcing need.