TransparencyWins
Case studies
Airline Employee Travel Management Platform

Case study

Airline Employee Travel Management Platform

Public Transport & MobilitySwitzerland

Case study summary

Challenge: An airline's call center faced immense pressure from high booking volumes, straining efficiency and service quality, compounded by complex fare, tax, and interline rules across multiple systems. Solution: Engineers developed a fully integrated digital platform for employee travel management, connecting core airline systems (PSS, SAP, CMS, PCI) to support end-to-end booking, ticketing, and PNR management. Impact: The platform enabled employees to self-manage travel, reducing call center load, increasing ticket sales and revenue, and improving seat utilization.
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TransparencyWins ecosystem context

This case study was contributed by CREATEQ, a software engineering partner represented in the TransparencyWins ecosystem. Case studies make delivered project experience, project context and reported outcomes visible to tech buyers. Review this contribution together with available client testimonials, partner insights, certifications and other company signals when evaluating relevance for a sourcing need.