Energie Steiermark Unifies Customer Data and Service Workflows

Energie Steiermark needed to separate grid-operator and energy-supplier workflows while maintaining a unified experience for customers and employees. Qualysoft implemented Project Dachstein, a dual-instance Aurea CRM ecosystem connecting billing, smart-meter, ticketing, document-composition and customer portal systems. The solution introduced a shared customer repository with role-based access, automated ticket routing, paperless document delivery and data-quality checks. Reported outcomes included improved service visibility, faster case handling, reduced manual work, higher data quality and lower print and storage costs.