Case study

Building a Smarter Cloud Contact Center with NiCE CXone & Service Now

Healthcare

United States

Case study summary

Netsmart, a U.S-based healthcare technology company, wanted CXone to integrate directly with ServiceNow to streamline case and ticket management workflows. They engaged Condado to help design both the system architecture and the logic behind it.

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TransparencyWins ecosystem context

This case study was contributed by Condado, a software engineering partner represented in the TransparencyWins ecosystem. Case studies make delivered project experience, project context and reported outcomes visible to tech buyers. Review this contribution together with available client testimonials, partner insights, certifications and other company signals when evaluating relevance for a sourcing need.