Case study

Deploying a CXone Outbound Dialer Without CRM

Insurance

United States

Case study summary

American Dream Auto Protect (ADAP) needed an outbound dialer before CRM integration. Condado built self-contained call logic natively in NICE CXone (sequencing, suppression/compliance, scheduling) and later added selective API data from ADAP’s internal contact system—modular by design for future full integration.

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TransparencyWins ecosystem context

This case study was contributed by Condado, a software engineering partner represented in the TransparencyWins ecosystem. Case studies make delivered project experience, project context and reported outcomes visible to tech buyers. Review this contribution together with available client testimonials, partner insights, certifications and other company signals when evaluating relevance for a sourcing need.