Case study

HubSpot for Floral Retail Company

Retail

Germany

Case study summary

Routine Automation optimized operations for a floral retail company by implementing HubSpot. We centralized customer communications across multi-channels, integrated AI-powered live chat with a knowledge base, and automated case distribution. The project resulted in a 40% reduction in agent workload, 35% faster response times, and a 360-degree customer view, significantly boosting sales efficiency

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TransparencyWins ecosystem context

This case study was contributed by Routine Automation, a software engineering partner represented in the TransparencyWins ecosystem. Case studies make delivered project experience, project context and reported outcomes visible to tech buyers. Review this contribution together with available client testimonials, partner insights, certifications and other company signals when evaluating relevance for a sourcing need.