AI Channels Need Governed Backbones

AI assistants and agent marketplaces are becoming operating surfaces where users ask, decide, and act, which shifts distribution from websites and apps toward governed AI channels. The page explains an MCP-based architecture that connects consumer assistants, enterprise agents, directories, knowledge grounding, authentication, governance, and systems of record. It contrasts chatbot-style answers with action-capable apps that can read live permissioned data, render in-chat interfaces, execute transactions, and audit activity. Technology leaders should evaluate AI-channel initiatives as secure integration programs, not as standalone chatbot experiments.