Designing Hands-Free Infrastructure Maintenance with AR

AR smart glasses can reduce infrastructure-maintenance friction by placing task data, device identification, step-by-step guidance, and remote expert support directly in a technician’s field of view. The article describes an end-to-end workflow from ticket assignment and navigation through repair validation and automatic documentation, integrated with CMMS, ITSM, ERP, recognition, and knowledge systems. The architectural value comes from connecting hands-free interaction to operational systems rather than treating the glasses as a standalone interface. Leaders should evaluate integration depth, recognition accuracy, security, field usability, and measurable effects on repair time and first-time fixes.