P.B.
Talent
ServiceNow Principal Architect
Expert
Summary
Hands-on ServiceNow expert, experienced in both development and architecture design.
Detailed profile
ServiceNow Core: ITSM (Incident, Change, Problem, Knowledge), CSM, FSM, HRSD, and SPM.
+2
Technical Skills: Expert-level knowledge in JavaScript, Glide Scripting, HTML5, CSS, and XML.
+1
Data & Integration: Specialized in CMDB/CSDM implementation , REST API integrations , and third-party integrations with SAP and Azure.
+4
UI/UX: Extensive experience in Service Portal development using AngularJS and custom widgets.
+2
Key Projects & Professional Experience
Senior Experience (2023 – Current)
CSDM & CMDB Implementation: Led the implementation of the Common Service Data Model (CSDM) to standardize data across the CMDB, improving data accuracy and automating CI population through flows and scripted automation.
+2
FSM Implementation & SAP Integration: Managed the Field Service Managem