Senior Digital Customer Experience Manager

Digital customer experience becomes a competitive advantage when it is built as a 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰, 𝘀𝗰𝗮𝗹𝗮𝗯𝗹𝗲 𝗰𝗮𝗽𝗮𝗯𝗶𝗹𝗶𝘁𝘆 – not as a series of isolated initiatives. I support organizations in aligning platforms, content, and operating models to build ecosystems customers trust and businesses can scale with confidence. I’ve led and governed complex digital platforms end-to-end, aligning strategy, technology, and content to create measurable, long-term value at enterprise scale. I bring deep expertise in Adobe Experience Manager (AEM) and enterprise CMS ecosystems to deliver experiences that are consistent, efficient, and impactful.