Case Study

AI Customer Support Chatbot for an EV Charging Network

Energy & Utilities

United States

About

Integra Energy commissioned an AI-powered customer support chatbot for its US EV charging network. Delivered in 2.5 months and deployed within the client’s AWS environment, the system supports text and voice interactions, multilingual conversations, and hundreds of simultaneous users. It answers questions using a private, configurable knowledge base of FAQs and troubleshooting guides, with web search available when internal information is insufficient. An admin dashboard supports monitoring and knowledge-base refinement, while queries and responses remain within the client’s system.

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